Refund policy

Return & Refund Policy

At BePrepared2Treat, we’re committed to providing you with trusted, life-saving gear and training solutions. If something isn’t right with your order, we’re here to help.

All product, manufacturer, and/or safety seals must be intact. Products with opened, removed, or broken seals are not eligible for return.

✅ Returns

You may return items within 30 days of delivery.

To be eligible for a return:

  • Item must be unused and in original packaging

  • Must be in the same condition you received it

  • A receipt or order number is required

🚫 Non-returnable items (for health & safety reasons):

  • Opened or used trauma kits and medical supplies

  • Custom kits or branded gear made specifically for your organization

📩 To start a return, email us at support@beprepared2treat.com with your order number and reason for return. We'll send you return instructions and the shipping address.

💳 Refunds

Once your return is received and inspected:

  • You’ll get a confirmation email

  • If approved, a refund will be issued to your original payment method within 5–7 business days

Please note:

  • Original shipping costs are non-refundable

  • Return shipping is the responsibility of the customer unless the item was defective or we shipped the wrong product

🔄 Exchanges

Need to swap an item? No problem!
Email support@beprepared2treat.com, and we’ll help you process an exchange for eligible items in stock.

🚨 Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 7 days of delivery

  • Email photos and a brief description to support@beprepared2treat.com
    We’ll resolve the issue quickly with a replacement or full refund.

🧭 Questions?

We’re here to help.
Email us at support@beprepared2treat.com with any questions about your order, returns, or anything else.

Thank you for choosing BePrepared2Treat – where preparation saves lives